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46篇 您的检索式：作者名="Liljander"

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	题名	作者	年代	出处	被引量
1	Emotions in service satisfaction 显示文摘	Liljander V Strandvik T	1997	International Journal of Service Industry Management1997，8，2：	1
2	Emotions in service satisfaction显示文摘	Liljander V Strandvik T	1997	International Journal of Service Industry Management1997，8，2：	1
3	Does relationship marketing improve customer relationship satisfaction and loyalty?显示文摘	Leverin A Liljander V	2006	International Journal of Bank Marketing2006，24，4：	1
4	Technology readiness and the evaluation and adoption of self-service technologies显示文摘	LILJANDER V GILLBERG F GUMMERUS J	2006	Journal of Retailing and Con- sumer Services2006，13，3：	1
5	Comfort Your Online Customer:Quality,Trust and Loyalty on the Internet显示文摘	Ribbink D Liljander A Streukens S	2004	Managing Service Quality2004，14，6：	1
6	Emotions in Service Satisfaction 显示文摘	Liljander V Strandvik T	1997	International Journal of Service Industry Management1997，8，2：	1
7	Emotions in Service Satisfaction 显示文摘	Liljander V Strandvlk T	1997	International Journal of Service Industry Management1997，8，2：	1
8	The nature of customer relationships in services显示文摘	Liljander V Strandvik T	1995	Advances in Services Marketing and Management1995，4，：	1
9	Estimating zones of tolerance in perceived service quality and perceived service value显示文摘	LILJANDER V STRANDVIK T	1993	International Journal of Service Industry Management1993，4，2：	1
10	Comfort your online customer : quality, trust and loy alty on the internet显示文摘	Dina Ribbink Allard C R van Riel Veronica Liljander Sandra Streukens	2004	Managing Service Quality2004，，6：	1
11	Comfort Your Online Customer: Quality, Trust and Loyalty on The Internet显示文摘	RIBBINK D VAN RIEL A C R LILJANDER V STREUKENS S	2004	Managing Service Quality2004，14，6：	1
12	The Relation Between Service Quality, Satisfaction and Intentions 显示文摘	Liljander V Strandvik T	1995	Managing Service Quality1995，，：	1
13	Antibodies against mers coronavirus in dromedary cam- els, kenya, 1992-2013显示文摘	Corman V M Jores J Meyer B Younan M Liljander A Said M Y Gluecks I Lattwein E Bosch B J Drexler J F Bornstein S Drosten C Muller M A	2014	Emerg Infect Dis2014，20，8：	1
14	Customer Loyalty to Content-based Web Sites: The Case of an Online Health-care Service 显示文摘	Gummerus Johanna Veronica Liljander Minna Pura Allard C R van Riel	2004	Journal of Services Marketing2004，18，3：	1
15	The nature of customer relationships in services显示文摘	Liljander V Strandvik T	1995	Advances in Services Marketing and Management1995，4，：	1
16	Emotions in Service Satisfaction显示文摘	Liljander Veronica and Tore Strandvik	1997	International Journal of Service Industry Management1997，8，2：	1
17	Emotions in service satisfaction 显示文摘	Liljander V Strandvik T	1997	International Journal of Service Industry Management1997，8，2：	1
18	Comfort your online customer: quality, trust and loyalty on the internet 显示文摘	Ribbink D Van Riel A C R Liljander V	2004	Managing Service Quality2004，，4：	1
19	Technology readiness and the evaluation and adoption of self-service technologies 显示文摘	VERONICA LILJANDER FILIPPA GILLBERG JOHANNA GUMMERUS	2006	Retailing and consumer services2006，，：	1
20	Comfort your online customer: quality, trust and loyalty on the Internet 显示文摘	Ribbink D van Riel A C R Liljander V	2004	Managing Service Quality2004，14，6：	1

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