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| 1 | 奢华酒店业服务创新成功决定因素研究:基于巴黎雅典娜广场酒店案例显示文摘坐落于巴黎的雅典娜广场酒店以其服务不断创新一直受到国际服务业同行和消费者高度肯定.本文以服务创新理论为框架,通过案例研究,对酒店高层管理人员、普通工作人员、供应商和客人进行一系列深入访谈,揭示了奢华酒店服务创新成功的5个决定因素:植根在服务业企业文化中的创新战略、具有超强执行力和魅力的高级管理团队、合理支持体系和组织结构、直接和开放的沟通渠道以及积极配合的员工'大家庭'.其中,积极配合的员工'大家庭'在奢华酒店服务创新中起到关键作用,是传统服务创新理论中没有涉及的新要素,是本研究的理论贡献和创新之处. | 卢晓 Phan M C T | 2012 | 研究与发展管理2012，24，5： | 3 |
| 2 | One hundred years after 'careinoid' : epidemiologe of and prognostic factors for neu- ro-endocrine tumors in 35,825 cases in the United States 显示文摘 | Yao J C Hassan M Phan A | 2008 | Clin Oncol2008，26，18： | 1 |
| 3 | Milk-clotting enzymes pro- duced by culture of Bacillus su, btilis natto 显示文摘 | Shieh C H Phan Thi L A Shih I L | 2009 | Biochemical Engi- neering Journal2009，43，： | 1 |
| 4 | Antecedents to Entrepreneurship among university students in Singapore: Beliefs, Attitudes and Background显示文摘 | Phan P H Wong P K Wang C | 2002 | Journal of Entreprising Culture2002，10，2： | 1 |
| 5 | S3: A Spectral and Spatial Measure of Local Perceived Sharpness in Natural Images显示文摘 | Vu C Phan T Chandler D | 2012 | IEEE Transactions on Image Processing2012，21，3： | 1 |
| 6 | Clinical uses of dexmedet omidine in pediatric patients显示文摘 | PHAN H NAHATA M C | | 0，，01： | 1 |
| 7 | 查看详情显示文摘 | Fick J Soderstrom H Linberg R H Phan C Tvsklind M Larsson D G J | | 0，，12： | 1 |
| 8 | Interference in determination of ammonia with the hypochlorite-alkaline phenol method of berthelot 显示文摘 | Ngo T T Phan A P H Yam C F | 1982 | Analytical Chemistry1982，54，1： | 1 |
| 9 | Estimating intensity of atmospheric ice accretion on stationary structures显示文摘 | Makkonen L Phan L C | | 0，，10： | 1 |
| 10 | Cerebral small vessel disease: a review of clinical, radiological, and histopathological phenotypes 显示文摘 | Moran C Phan TG Srikanth VK | 2012 | Int J Stroke2012，7，1： | 1 |
| 11 | Effect of extendedsurfactant structure on interfacial tension and microemulsionformation with triglycerides 显示文摘 | Phan T T Attaphong C Sabatini D A | 2011 | Journal of the American OilChemists Society2011，88，8： | 1 |
| 12 | A Laplacian approach to multi-oriented text detection in video显示文摘 | Shivakumara P Phan T Q Tan C L | 2011 | IEEE Transactions on Pattern Analysis and Machine Intelligence2011，33，2： | 1 |
| 13 | Antecedents to entrepreneurship among university students in Singapore: beliefs, attitudes and background 显示文摘 | PHAN P H WONG P K WANG C K | 2002 | Journal of Enterprising Culture2002，10，2： | 1 |
| 14 | Cold acclimation of wheat (Triticum aestivum):Properties of enzymes involved in proline metabolism显示文摘 | Charest C Phan C T | 1990 | Physiologia Plantrum1990，80，： | 1 |
| 15 | Keyword guessing attacks on secure searchable public key encryption schemes with a designated tester显示文摘 | Yan W C Phan R C Heng S H | 2013 | International Journal of Computer Mathematics2013，90，12： | 1 |
| 16 | The influence of electro-freezing on ice for- mation on high-voltage DC transmission lines显示文摘 | Phan C L Laforte J L | 1981 | Cold Regions Science and Technology1981，4，1： | 1 |
| 17 | Epoxy/gra-phene platelets nanocomposites with two levels of interfacestrength显示文摘 | ZAMAN I PHAN T T KUAN H C | 2011 | Polymer2011，52，7： | 1 |
| 18 | Evaluation of dual-energy CT for differentiating intracerebral hemorrhage from iodinated contrast material stainingl显示文摘 | Gupta R Phan CM Leidecker C | 2010 | Radiology2010，257，： | 1 |
| 19 | Antecedents to Entrepreneurship among University Students in Singapore: Beliefs, Attitudes and Background 显示文摘 | Phan P H Wong P K Wang C | 2002 | Journal of Enterprising Culture2002，10，2： | 1 |
| 20 | On the capacity of Rayleigh fading cooperative systems under Adaptive Transmission显示文摘 | T Nechiporenko K T Phan C Tellambura H H Nguyen | | 0，，04： | 1 |
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