ORGANIZATIONAL LEARNING AND VENDOR SUPPORT QUALITY BY THE USAGE OF APPLICATION SOFTWARE PACKAGES:A STUDY OF ASIAN ENTREPRENEURS

查看全文 作　　者：Nelson Oly [1]NDUBISI;Omprakash [1]K.GUPTA;Samia [1]MASSOUD

机构地区：[1]Universiti Malaysia Sabah Kota Kinabalu,Sanah,Malaysia,Prairie View A & M University Prairie View, TX 77446,U.S.A,Prairie View A & M University Prairie View, TX 77446,U.S.A

出　　处：《Systems Science and Systems Engineering》索引2003年第12卷第3期,共18页

摘　　要：In this paper we study how or ganizational learning impacts organizational behavior, and how vendor support quality enhances product adoption and usage behavior. These constructs were verified using Application Software Packages (ASP) - a prewritten, precoded, commercially available set of programs that eliminates the need for individuals or organizations to write their own software programs for certain functions. The relationship between ASP usage, usage outcomes and use processes were also investigated. Two hundred and ninety-five Chinese, Indian, and Malay entrepreneurships were studied. It was found that usage outcome strongly determines usage, while use process has only an indirect relationship (via outcome) on usage. The impact of organizational learning and vendor service quality on usage, usage outcome, and use process were robust. Theoretical and practical implications ofthe research are discussed. 关键词：组织学习产品质量软件包亚洲企业家企业管理

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ORGANIZATIONAL LEARNING AND VENDOR SUPPORT QUALITY BY THE USAGE OF APPLICATION SOFTWARE PACKAGES:A STUDY OF ASIAN ENTREPRENEURS

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