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43篇 您的检索式：作者名="BABAKUS E"

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	题名	作者	年代	出处	被引量
1	An empirical assessment of the SERVQUAL scale 显示文摘	Babakus E Boller G W	1992	Journal of Business Research1992，24，3：	1
2	Measuring Service Quality of Banks: Scale Development and Validation显示文摘	Karatepe O M Yavas U Babakus E	2005	Journal of Retailing and Consumer Services2005，，12：	1
3	Examin- ing the Relationship of Sales Management Activities, Sales Organization Design, Salesforce Performance and Organizational Effectiveness显示文摘	Babakus E Cravens K Grant T W	1996	International Journal of Research in Marketing1996，13，3：	1
4	An empirical assessment of SERVQUAL scale显示文摘	BABAKUS E BOLLER G W	1991	J Busin Res1991，24，：	1
5	The effect of management commitment to service quality on employees' af- fective and performance outcomes显示文摘	Babakus E Yavas U Karatepe O M	2003	Journal of the Acade- my of Marketing Science2003，31，3：	1
6	An Empirical Assessment of the SERV- QUAL Scale显示文摘	Babakus E Boiler G W	1991	Journal of Business Research1991，24，：	1
7	The effect of management commitment to service quality on em- ployees' affective and performance outcomes显示文摘	BABAKUS E YAVAS U KARATEPE O M	2010	Journal of Academic Marketing Science2010，31，3：	1
8	The Effects of Social-and Self-motives on the Intentions to Share Positive and Negative Word of Mouth 显示文摘	Alexandrov A Lilly B Babakus E	2013	Journal of the Academy of Marketing Science2013，41，5：	1
9	Removing Salesforce Performance Hurdles 显示文摘	BABAKUS E CRAVENS DAVID W	1994	Journal of Business & Industrial Marketing1994，，9：	1
10	The effect of management commitment to service quality on employees' affectivc and performance outcomes 显示文摘	Babakus E Yavas U Karatepe O M	2003	Journal of the Academy of Marketing Science2003，31，3：	1
11	The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes显示文摘	Babakus E Yavas U Karatepe O M	2003	Academy of Marketing Science2003，，3：	1
12	Does customer sex influence the re- lationship between perceived quality and share ot' wallet? 显示文摘	Babakus E and Yavas U	2008	Journal of Business Research2008，61，9：	1
13	An empirical assessment of the SE- RVQUAL scale显示文摘	Babakus E and Boiler G W	1992	Joumal of Business Research1992，24，：	1
14	The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes 显示文摘	Babakus E Yavas U Karatepe O M	2003	Journal of the Academy of Marketing Science2003，31，3：	1
15	Adapting the SERVQUAL Scale to Hospital Service:An Empirical Investigation显示文摘	E Babakus W Mangold	1992	Health Services Research1992，，6：	1
16	Adapting the SERVQUAL scale to hospital services: an empirical investigation 显示文摘	Babakus E Mangold W	1992	Health Services Research1992，26，6：	1
17	The effects ofsocial- and self-motives on the intentions to share positiveand negative word of mouth显示文摘	ALEXANDROV A LILLY B BABAKUS E	2013	Journal of the academy ofmarketing science2013，，5：	1
18	The effect of management commitment to service quality on employees' affective and performance outcomes显示文摘	Babakus E Yavas U Karatepe O M Avci T	2003	Journal of the Academy of Marketing Science2003，31，3：	1
19	Customer complaints and organizational responses: a study of hotel guests in Northern Cyprus显示文摘	Yavas U Karatepe O M Babakus E	2004	Journal of Hospitality Marketing & Management2004，11，2：	1
20	The effects of social-and self-motives on the intentions to share positive and negative word of mouth显示文摘	Alexandrov A Lilly B Babakus E	2013	Journal of The Academy of Marketing Science2013，41，5：	1

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