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36篇 您的检索式：作者名="HARTLINE M D"

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	题名	作者	年代	出处	被引量
1	The management of customer-contact service employees:An empirical investigation显示文摘	Hartline M D Ferrelt O C		0，，04：	1
2	The management of customer-contact service employees: An empirical investigation 显示文摘	Hartline D M Ferrell O C	1996	Journal of Marketing1996，60，10：	1
3	The management of customer con- tact service employees : An empirical investigation 显示文摘	Hartline M D Fen'ell O C	1996	Jour- nal of Marketing1996，60，4：	1
4	Corridors of influence in the dissemination of customer-oriented strategy to customer contact 显示文摘	Hartline M D Maxham J D Mckee D O	2000	Journal of Marketing2000，64，2：	1
5	The management of customer contact service employees:An empirical investigation 显示文摘	Hartline M D Ferrell O C (1996)	1996	Journal of Marketing1996，5270，：	1
6	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D MaxhamⅢ J G McKee D 0(2000)	2000	Journal of Marketing2000，3550，：	1
7	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D Maxham III J G Mckee D O	2000	Journal of Marketing2000，64，2：	1
8	Employee performance cuesin a hotel service environment: influence on perceived service quality, value, and word-of-mouth intentions 显示文摘	Hartline M D Jones K C	1996	Journal of Business Research1996，35，3：	1
9	Customer and frontline employee influence on new service development performance 显示文摘	MELTON H L HARTLINE M D	2010	Journal of Service Research2010，13，4：	1
10	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees显示文摘	Hartline M D Maxham J G McKee D O	2000	Journal of Marketing2000，64，2：	1
11	The management of customer-contact service employees: An empirical investigation 显示文摘	Hartline M D Ferrell O C	1996	Journal of Marketing1996，60，4：	1
12	Ascent of dinosaurs linked to an iridium anomaly at the Triassic-Jurassic boundary显示文摘	Olsen P E Kent D V Sues H D Koeberl C Huber H Monlanari A Rainforth E C Fowell S J Szajna M J Hartline B W	2002	Science2002，296，5571：	1
13	Brand equity: is it more im- portant in services显示文摘	Krishnan B C Hartline M D	2001	Journal of Services Marketing2001，15，5：	1
14	Brand equity: is it more important in services? 显示文摘	Krishnan B C Hartline M D	2001	Journal Of Services Marketing2001，15，5：	1
15	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D Maxham III J G McKee D 0(2000)	2000	Journal of Marketing2000，3550，：	1
16	The management of customer-contact service employees:An empirical investigation显示文摘	Hartline M D Ferrell O C	1996	The Journal of Marketing1996，，：	1
17	Employee Performance Cues in a HotelService Environment: Influence on Perceived Service Quality, Value,and Word-of-Mouth Intentions显示文摘	HARTLINE M D JONES K C	1996	Journal of Business Research1996，35，3：	1
18	The Management of Customer - Contact Service Employees: An Empirical Investigation 显示文摘	Hartline M D Ferrell O C	1996	Journal of Marketing1996，60，4：	1
19	The Management of Customer Contact Service Employees: An Empirical Investigation显示文摘	Hartline M D Ferrell O C	1996	Journal of Marketing1996，60，10：	1
20	Guest perceptions of hotel quality: determining which employee groups count most显示文摘	Hartline M D Wooldtidge B R Jones K C	2003	Comell Hotel and Restaurant Administration Quarterly2003，44，1：	1

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