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| 1 | 奢华酒店业服务创新成功决定因素研究:基于巴黎雅典娜广场酒店案例显示文摘坐落于巴黎的雅典娜广场酒店以其服务不断创新一直受到国际服务业同行和消费者高度肯定.本文以服务创新理论为框架,通过案例研究,对酒店高层管理人员、普通工作人员、供应商和客人进行一系列深入访谈,揭示了奢华酒店服务创新成功的5个决定因素:植根在服务业企业文化中的创新战略、具有超强执行力和魅力的高级管理团队、合理支持体系和组织结构、直接和开放的沟通渠道以及积极配合的员工'大家庭'.其中,积极配合的员工'大家庭'在奢华酒店服务创新中起到关键作用,是传统服务创新理论中没有涉及的新要素,是本研究的理论贡献和创新之处. | 卢晓 Phan M C T | 2012 | 研究与发展管理2012，24，5： | 3 |
| 2 | S3: A Spectral and Spatial Measure of Local Perceived Sharpness in Natural Images显示文摘 | Vu C Phan T Chandler D | 2012 | IEEE Transactions on Image Processing2012，21，3： | 1 |
| 3 | Interference in determination of ammonia with the hypochlorite-alkaline phenol method of berthelot 显示文摘 | Ngo T T Phan A P H Yam C F | 1982 | Analytical Chemistry1982，54，1： | 1 |
| 4 | Effect of extendedsurfactant structure on interfacial tension and microemulsionformation with triglycerides 显示文摘 | Phan T T Attaphong C Sabatini D A | 2011 | Journal of the American OilChemists Society2011，88，8： | 1 |
| 5 | A Laplacian approach to multi-oriented text detection in video显示文摘 | Shivakumara P Phan T Q Tan C L | 2011 | IEEE Transactions on Pattern Analysis and Machine Intelligence2011，33，2： | 1 |
| 6 | Cold acclimation of wheat (Triticum aestivum):Properties of enzymes involved in proline metabolism显示文摘 | Charest C Phan C T | 1990 | Physiologia Plantrum1990，80，： | 1 |
| 7 | Epoxy/gra-phene platelets nanocomposites with two levels of interfacestrength显示文摘 | ZAMAN I PHAN T T KUAN H C | 2011 | Polymer2011，52，7： | 1 |
| 8 | On the capacity of Rayleigh fading cooperative systems under Adaptive Transmission显示文摘 | T Nechiporenko K T Phan C Tellambura H H Nguyen | | 0，，04： | 1 |
| 9 | Milk-clotting enzymes produced by culture of Bacillus subtilis natto显示文摘 | SHIEH C J PHAN T L A SHIH I L | 2009 | Biochemical Engineering Journal2009，43，1： | 1 |
| 10 | Natural occurrence of higher thiadiamondoids and diamondoidthiols in a deep petroleum reservoir in the Mobile Bay gas field 显示文摘 | Wei Z B Mankiewicz P Waiters C Qian K N Phan N T Madincea M E Nguyen P T H | 2011 | Org Geochem2011，42，2： | 1 |
| 11 | 查看详情显示文摘 | Phan N T S Jones C W | | 0，，： | 1 |
| 12 | Possible metabolic basis for the developmental anomaly observed in vitro culture,called 'vitre- ous plants'显示文摘 | PHAN C T HEGEDUS P | 1986 | Plant Cell Tiss Org Cult1986，，6： | 1 |
| 13 | Joint medium access control, routing and energy distribution in multi - hop wireless networks 显示文摘 | Phan K T Jiang H TeUambura C | 2008 | IEEE Transactions on Wireless Communications2008，7，12： | 1 |
| 14 | Spectrum sharing in wireless networks via QoS-aware secondary multicast beamforming 显示文摘 | PHAN K T VoaoBYOV S A SIDIROPOULOS N D TELLAMBURA C | 2009 | IEEE Transactions on Signal Processing2009，57，6： | 1 |
| 15 | Knowledge acquisition from foreign parents in international joint ventures: An empirical study in Vietnam显示文摘 | PHAN T A BAUGHN C C NGO T M H KENT E N | 2006 | International Business Review2006，，15： | 1 |
| 16 | Cerebral small vessel disease: a review of clinical, radiological, and his- topatholugical phenotypes 显示文摘 | Moran C Phan T G Srikanth V K | 2012 | Int J Stroke2012，7，1： | 1 |
| 17 | Shift in Japanese encephalitis virus (JEV) genotype circulating in northern Vietnam: implication for frequent introductions of JEV from Southeast Asia to East Asia显示文摘 | Phan T N Marial del C P Vuong Duc C | 2004 | Gen Virol2004，85，： | 1 |
| 18 | Optimization of cold-formed steel portal frame topography using real-coded genetic algorithm显示文摘 | PHAN D T LIM J B P MING C S Y | 2011 | Procedia Engineering2011，，14： | 1 |
| 19 | Capacity analysis for transmit antenna selection using orthogonal space-time block codes显示文摘 | Phan K T Tellambura C | 2007 | IEEE Communications Letters2007，11，5： | 1 |
| 20 | Hepatitis C virus NS2 protein contributes to virus particle assembly via opposing epistatic interactions with the E1 -E2 glycoprotein and NS3-NS4A enzyme complexes 显示文摘 | Phan T Beran RK Peters C | 2009 | J Virol2009，83，17： | 1 |
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