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20篇 您的检索式：作者名="Zeithmal V"

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	题名	作者	年代	出处	被引量
1	The nature and determinants of customer expectations of service 显示文摘	Zeithmal V A Berry L L Parasuraman A	1993	Journal of Academy of Marketing Science1993，21，1：	1
2	SERVQUAL: A Multiple-item Scale for Measur- ing Customer Perceptions of Service Quality 显示文摘	PARASURAMAN A ZEITHMAL V A BERRY L L	1988	Journal of Retailing1988，64，1：	1
3	Servqual:A Multiple-Item Scale for Measuring Consumer Perception of Service Quality显示文摘	ZEITHMAL V A BERRY L L	1988	Journal of Retailing1988，64，1：	1
4	Comsumer Perception of Price, Quality and Value: A Means-end Model and Synthesis of Evidences显示文摘	Zeithmal V A	1988	Journal of Marketing1988，52，3：	1
5	Improving serv-ice quality in America : lessons learned 显示文摘	Berry L L Parasuraman A Zeithmal V A	1994	Acadamy ofManagement Executive1994，8，2：	1
6	Consumer perceptions of price, quality, and value:A Means-end model and synthesis of evidence 显示文摘	ZEITHMAL V A	1988	Journal of Marketing1988，，6：	1
7	A conceptual model of ser- vice quality and its implic'alions for future research显示文摘	Parasuraman A Zeithmal V A Berry L L	1985	Journal of Mar- keting1985，49，4：	1
8	Consumer perceptions of price,quality,and value:a means-end model and synthesis of evidence显示文摘	Zeithmal V A	1988	Journal of Marketing1988，52，7：	1
9	The Bebavioral Consequences of Service Quality 显示文摘	Zeithmal V A Berry L L and Parasuraman A	1996	Journal of Marketing1996，1996，49：	1
10	Consumer Perception of Price, Quality, and Value: A Means - end Model and Synthesis of Evidence 显示文摘	Zeithmal V A	1988	Journal of Marketing1988，，：	1
11	Return on marketing: using customer equity to focus marketing strategy显示文摘	RUST R T LEMON K N ZEITHMAL V A	2004	Journal of Marketing2004，68，1：	1
12	A Con- ceptual Model of Service Quality and Its Implications for Future Research 显示文摘	Parauraman A Zeithmal V A Berry L L	1985	Journal of Marketing1985，49，3：	1
13	Servquail:a multiple - item scale for measuring consumer perceptions of service quality显示文摘	PARASURAMAN A ZEITHMAL V A BERRY L L	1988	Journal of Retailing1988，64，1：	1
14	SERVQUAL: A Multiple - item Scale for Measuring Consumer Perceptions of Service Quality显示文摘	Parasuaman A Zeithmal V Berry L	1988	Journal of Retailing1988，，：	1
15	The Behavior al Consequences of Service Quality 显示文摘	ZEITHMAL V A BERRY L L PARASURMANA A	1996	Journal of Marketing1996，60，2：	1
16	Consumer perception of price, quality, and value:a means - end model and synthesis of evidence 显示文摘	Zeithmal V A	1988	Journal of Marketing1988，，6：	1
17	A conceptual of service quality and its implications for fur- ture research 显示文摘	PARASURAMAN A ZEITHMAL V A BERRY L L	1985	Journal of Marketing1985，，49：	1
18	Se- rvqual: a multiple item scale for measuring consumer per- ceptions of service quality显示文摘	PARASURAMAN A ZEITHMAL V A BERRY L L	1988	Journal of Retailing1988，，49：	1
19	Consumer perceptions of price quality and value: a means-end model and synthesis of evidence 显示文摘	ZEITHMAL V A	1988	Journal of Marketing1988，52，：	1
20	The Behavioral Consequence of Service Quality 显示文摘	Zeithmal V A Berry L L Parasuraman A	1996	Journal of Marketing1996，60，2：	1

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