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	题名	作者	年代	出处	被引量
1	Coordination and Flexibility in Supply Contracts with Options显示文摘	Dawn Barnes-Schuster Yehuda Bassok Ravi Anupindi	2002	Manufacturing & Service Operations Management2002，，3：	4
2	Selling to the Newsvendor: An Analysis of Price-Only Contracts显示文摘	Martin A. Lariviere Evan L. Porteus	2001	Manufacturing & Service Operations Management2001，，4：	4
3	Consumer Returns Policies and Supply Chain Performance显示文摘	Xuanming Su	2009	Manufacturing & Service Operations Management2009，，4：	3
4	Consumer responses to compensation, speed of recovery and apology after a service failure显示文摘	Jochen Wirtz Anna S. Mattila	2004	International Journal of Service Industry Management2004，，2：	3
5	E-service quality: a model of virtual service quality dimensions显示文摘	Jessica Santos	2003	Managing Service Quality2003，，3：	3
6	Optimal Pricing of Seasonal Products in the Presence of Forward-Looking Consumers显示文摘	Yossi Aviv Amit Pazgal	2008	Manufacturing & Service Operations Management2008，，3：	3
7	An experimental study of service recovery options显示文摘	Christo Boshoff	1997	International Journal of Service Industry Management1997，，2：	2
8	A Newsvendor’s Procurement Problem when Suppliers Are Unreliable显示文摘	Maqbool Dada Nicholas C. Petruzzi Leroy B. Schwarz	2007	Manufacturing & Service Operations Management2007，，1：	2
9	Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns显示文摘	Jeffrey D. Shulman Anne T. Coughlan R. Canan Savaskan	2009	Manufacturing & Service Operations Management2009，，4：	2
10	Causes and consequences of consumer online privacy concern显示文摘	Jochen Wirtz May O. Lwin Jerome D. Williams	2007	International Journal of Service Industry Management2007，，4：	2
11	The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour显示文摘	Jochen Wirtz Patricia Chew	2002	International Journal of Service Industry Management2002，，：	2
12	Buy Now and Match Later: Impact of Posterior Price Matching on Profit with Strategic Consumers显示文摘	Guoming Lai Laurens G. Debo Katia Sycara	2010	Manufacturing & Service Operations Management2010，，1：	2
13	Managing the transition from products to services显示文摘	Rogelio Oliva Robert Kallenberg	2003	International Journal of Service Industry Management2003，，2：	2
14	Channel Dynamics Under Price and Service Competition显示文摘	Andy A. Tsay Narendra Agrawal	2000	Manufacturing & Service Operations Management2000，，4：	2
15	Empowerment, Attribution and Apologising as Dimensions of Service Recovery显示文摘	Boshoff Christo and Leong Jason	1998	International Journal of Service Industry Management1998，9，1：	1
16	Cultural heritage, local resources and sustainable tourism 显示文摘	Harry Coccossis	2008	International Journal of Services Technology and Management2008，10，1：	1
17	Managing Customer Relationships for Profit:The Dynamics of Relationship Quality显示文摘	Storbacka Kaj Strandvik Tore Grnroos Christian	1994	International Journal of Service Industry Management1994，5，5：	1
18	On the relationship between customer participation and satisfaction:Two frameworks显示文摘	Kellogg D L Youngdahl W E Bowen D E	1997	International Journal of Service Industry Management1997，8，3：	1
19	Managing a retailer's shelf space, inventory, and transportation显示文摘	Cachon G	2001	Manufacturing Service Oper Management2001，3，3：	1
20	Coordination and flexibility in supply contracts with options显示文摘	Barnes S D Bassok Y Anupindi R	2002	Manufacturing and Service Operations Management2002，4，3：	1

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