维普期刊资源整合服务平台（V6.5）

1445篇 您的检索式：期刊名="Service Industries Journal"

选中清除导出查看参考文献查看引证文献引用追踪共73页首页上一页第1页下一页末页 /73 跳转

	题名	作者	年代	出处	被引量
1	Consumer responses to compensation, speed of recovery and apology after a service failure显示文摘	Jochen Wirtz Anna S. Mattila	2004	International Journal of Service Industry Management2004，，2：	3
2	An experimental study of service recovery options显示文摘	Christo Boshoff	1997	International Journal of Service Industry Management1997，，2：	2
3	Causes and consequences of consumer online privacy concern显示文摘	Jochen Wirtz May O. Lwin Jerome D. Williams	2007	International Journal of Service Industry Management2007，，4：	2
4	The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour显示文摘	Jochen Wirtz Patricia Chew	2002	International Journal of Service Industry Management2002，，：	2
5	Managing the transition from products to services显示文摘	Rogelio Oliva Robert Kallenberg	2003	International Journal of Service Industry Management2003，，2：	2
6	Empowerment, Attribution and Apologising as Dimensions of Service Recovery显示文摘	Boshoff Christo and Leong Jason	1998	International Journal of Service Industry Management1998，9，1：	1
7	Managing Customer Relationships for Profit:The Dynamics of Relationship Quality显示文摘	Storbacka Kaj Strandvik Tore Grnroos Christian	1994	International Journal of Service Industry Management1994，5，5：	1
8	On the relationship between customer participation and satisfaction:Two frameworks显示文摘	Kellogg D L Youngdahl W E Bowen D E	1997	International Journal of Service Industry Management1997，8，3：	1
9	Customer loyalty in extended service settings显示文摘	Ruyter K D Bloemer J	1999	International Journal of Service Industry Management1999，10，：	1
10	Customer Loyalty in Extended Service Settings: The Interaction between Satisfaction, Value Anainment and Positive Mood 显示文摘	De Ruyter Ko Bloemer Josee	1999	International Journal of Service Industry Management1999，10，3：	1
11	A process theory of relationship ending显示文摘	Halinen A and Tahtinen J	2002	International Journal of Service Industry Management2002，13，2：	1
12	Gender differs: assessing a model of online purchase intentions in e-tail service 显示文摘	Chiu Y B Lin C P Tang L L	2005	Inernational Journal of Service Industry Management2005，16，41：	1
13	Business Service Location Strategies in the Barcelona Metropolitan Region显示文摘	Baro E Soy A	1993	The Service Industries Journal1993，，2：	1
14	Managing the Transition from Products to Services显示文摘	R Oliva R Kallenberg	2003	International Journal of Service Industry Management2003，14，2：	1
15	An integrative model of care ethics in public innovation显示文摘	Lars Fuglsang Jan Mattsson	2009	The Service Industries Journal2009，，1：	1
16	New modes of in- novation:How services benefit industry显示文摘	Gadrey J Gallouj F Weinstein O	1995	Inter- national Journal of Service Industry Management1995，6，3：	1
17	Management of innovation in services 显示文摘	Sundbo J	1997	The Service Industries Journal1997，17，3：	1
18	The impact of service failures on customer loyalty: The moderating role of affective commitment显示文摘	Anna S. Mattila	2004	International Journal of Service Industry Management2004，，：	1
19	Intemal Marketing and Customer Driven Wavefronts显示文摘	Brooks R F I N Lings M A Botschen	1999	The Service Industries Journal1999，19，4：	1
20	Strategies for globalizing service operations 显示文摘	McLaughlin C P Fitzsimmons J A	1996	International Journal of Service Industry1996，7，4：	1

返回顶部每页显示：

共73页首页上一页第1页下一页末页 /73 跳转

互联网出版许可证新出网证(渝)字10号全国400电话 - 免长途话费

用户提示