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	题名	作者	年代	出处	被引量
1	The impact of customer-to-customer interactions in a high personal contact service setting显示文摘	Robert Moore Melissa L. Moore Michael Capella	2005	Journal of Services Marketing2005，，7：	2
2	Customer satisfaction with services: putting perceived value into the equation显示文摘	Gordon H.G. McDougall Terrence Levesque	2000	Journal of Services Marketing2000，，5：	2
3	Attribute performance and customer satisfaction over time: evidence from two field studies显示文摘	Vikas Mittal Jerome M. Katrichis Pankaj Kumar	2001	Journal of Services Marketing2001，，5：	2
4	Transaction - specific Satisfaction and Overall Satisfaction: An Empirical Analysis显示文摘	Jones M A Suh J	2000	Journal of Services Marketing2000，14，2：	1
5	The Marketing of Services:A Quality Perspective 显示文摘	Crawford J C J M Getty	1991	Journal of Professional Services Marketing1991，8，1：	1
6	Compatibility Management Roles in Service Performers显示文摘	PRANTER C A MARTIN C L	1991	The Journal of Services Marketing1991，5，2：	1
7	Integrative Research into the Financial Services Industry in Taiwan: Relationship Bonding Tactics, Relationship Quality and Behavioural Loyalty 显示文摘	Liang C J Wang W H	2005	Journal of Financial Services Marketing2005，10，1：	1
8	Internal marketing,advances in the internal marketing concept:Definition,synthesis and extension显示文摘	Rafiq M Ahmed P K	2000	Service Marketing2000，14，6：	1
9	Consumer switching costs: a typology, antecendents' and consequences显示文摘	BURNHAM T A FRELS J MAHAJAN V	2003	Journal of the Academy of Marketing Service2003，31，2：	1
10	The Role of Store Environmen- tal Stimulation and Social Factors on Impulse Purchasing 显示文摘	Anna S Mattila Fochen Wirtz	2008	Journal of Service Marketing2008，22，7：	1
11	Customers as oral participants in a service setting 显示文摘	Harris K Baron S Ratcliffe J	1995	Journal of Services Marketing1995，9，4：	1
12	The servicescape as an antecedent to service quality and behavioral intentions显示文摘	Daire Hooper Joseph Coughlan Michael R. Mullen	2013	Journal of Services Marketing2013，，4：	1
13	Customer expectation and the measurement of perceived service quality 显示文摘	Teas K R	1993	Journal of Professional Service Marketing1993，8，2：	1
14	Convenience in Services Marketing显示文摘	Brown Lew G	1990	Journal of Services Marketing1990，，：	1
15	Trust in Industrial Service Relationships: Behavioral Consequences, Antecedents and the Moderating Effect of the Dura tion of the Relationship 显示文摘	GOUNARIS S VENETIS K	2002	Journal of Services Marketing2002，16，7：	1
16	A customer - oriented new service develop- ment process 显示文摘	Alam I Perry C	2002	Journal of Services Marketing2002，16，6：	1
17	Interactive marketing : the influence of participation on positive word-of-mouth and referrals 显示文摘	FILE K M JUDD B B PRINCE R A	1992	Journal of Service Marketing1992，16，4：	1
18	Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry 显示文摘	LADHAR1 R	2009	Journal ofFinancial Services Marketing2009，14，1：	1
19	Individualistic orientation and consumer susceptibility to interpersonal influence显示文摘	Mehdi Mourali Michel Laroche Frank Pons	2005	Journal of Services Marketing2005，，3：	1
20	Servicescape interior design and consumers’ personality impressions显示文摘	Ulrich R. Orth Frauke Heinrich Keven Malkewitz	2012	Journal of Services Marketing2012，，3：	1

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