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	题名	作者	年代	出处	被引量
1	From Aardvark to Zebra: A New Millennium Analysis of Theory Development in Public Relations Academic Journals显示文摘	Lynne M. Sallot Lisa J. Lyon Carolina Acosta-Alzuru Karyn Ogata Jones	2003	Journal of Public Relations Research2003，，1：	2
2	Image repair discourse and crisis communication显示文摘	William L. Benoit	1997	Public Relations Review1997，，2：	2
3	Queen Elizabeth’s image repair discourse: Insensitive royal or compassionate queen?显示文摘	William L. Benoit Susan L. Brinson	1999	Public Relations Review1999，，2：	2
4	Attribution Theory as a guide for post-crisis communication research显示文摘	W. Timothy Coombs	2007	Public Relations Review2007，，2：	2
5	Social responsibility and corporate web pages:Self-presentation or agenda-- setting? 显示文摘	Esrock S L Leichty G B	1998	Public Relations Review1998，，24：	1
6	《Explicating crisis coping in crisis communication》显示文摘	Yan Jin Soo Yeon Hong	2010	{Public Relations ReviewS2010，36，2010：	1
7	How top PR Professionals Handle Hear- say:Corporate Rumors, their Effects, and Strategies to ManageThem 显示文摘	DiFonzo N Prashant B	2000	Public Relations Review2000，26，2：	1
8	Netizens ' Evaluations of Cor-porate Social Responsibility:Content Analysis of CSR News Sto-ries and Online Readers ' Comments显示文摘	Sooyoung Cho Youngshin Hong	2009	Public Relations Re-view2009，35，：	1
9	A Psychology of Rumor显示文摘	Knapp R	1944	Public Relations Quarterly1944，8，1：	1
10	Toward a model of NGO media diplomacy in the Internet age:Case study of Washington Profile显示文摘	Juyan Zhang and Brecken Chinn Swartz	2009	Public Relations Review2009，35，1：	1
11	Scale development for measuring publics’ emotions in organizational crises显示文摘	Yan Jin Brooke Fisher Liu Deepa Anagondahalli Lucinda Austin	2014	Public Relations Review2014，，：	1
12	Further explorations of postcrisis communication: Effoects of medis and response strategies on perceptions and intentiona显示文摘	Coombs W T HoUaday S J	2009	Public Relations Review2009，35，1：	1
13	A balanced scorecard approach to public relations management assessment显示文摘	Fleisher C S Mahaffy D	1997	Public Relations Review1997，23，2：	1
14	A Strategic Approach to Managing Crises 显示文摘	Burnett J J	1998	Public Relations Review1998，，24：	1
15	Corporate Reputation Management:'CRM' with a Strategic Twist显示文摘	Nakra Prema	2000	Public Relations Quarterly2000，45，2：	1
16	Emotional crisis communication显示文摘	Toni G.L.A. van der Meer Joost W.M. Verhoeven	2014	Public Relations Review2014，，：	1
17	Building Dialogic Relationships:Through the World Wide Web显示文摘	Taylor M Kent M L	1998	Public Relations Review1998，，24：	1
18	How to manage a crisis before or whenever it hits显示文摘	GONZALES H A PRATT C B	1995	Public Relations Quarterly1995，1，40：	1
19	Public's Responses to an oil spill accident: A test of the attribution theory and situational crisis communication theory显示文摘	Jeong S	2009	Public Relations Review Special Section an China Public Relations2009，35，3：	1
20	New factors in crisis planning and response显示文摘	Birch J	1994	Public Relations Quarterly1994，39，1：	1

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